Frequently asked questions

Is the IGNIS 100 wood-fired or gas?

The FWO IGNIS 100 comes in two versions: wood-fired, or gas/wood hybrid. Choose the version when you order.

Who makes the IGNIS 100 and where is it made?

The IGNIS 100 is Firewood Oven's own oven, handcrafted in Spain, and it is offered as a home oven. For dimensions or installation questions, email us at info@firewoodoven.com.

Can I use layaway or financing for the IGNIS 100?

Layaway and financing are available on qualifying products. Email us at info@firewoodoven.com to confirm the options for the IGNIS 100.

How long does shipping take for the FWO IGNIS 100?

You can order the FWO IGNIS 100 online. In stock, it ships within 3 business days; made to order, it's built first and ships once it's ready. It ships from our Toa Baja, Puerto Rico warehouse — parcels by USPS in 1–4 business days, heavier shipments by air freight (1–3 business days) or ocean freight (5–15 business days). U.S. mainland orders ship domestically in USD with no customs or import fees, and warehouse pickup is available.

Can I return the FWO IGNIS 100?

Our Refund policy (/policies/refund-policy) explains returns, final-sale items and how to report damage, defects or wrong items. Questions? Contact us at info@firewoodoven.com.