Shipping to the U.S. Mainland
Firewood Oven ships from our warehouse in Toa Baja, Puerto Rico — a U.S. territory. Orders to the mainland are domestic U.S. shipments: prices in U.S. dollars, and no customs, duties or import fees.
How fast
| Order processing | 1–3 business days |
| Small parcels (USPS) | 1–4 business days |
| Heavy items — air freight | 1–3 business days |
| Heavy items — ocean freight | 5–15 business days |
How your order ships
- Small items ship by USPS. You get tracking by email when your order is dispatched.
- Ovens, mixers and other heavy equipment ship by freight (air or ocean) with curbside delivery. Please have help or equipment ready to unload.
- Freight and professional equipment: Request a Quote and we'll price freight to your ZIP code.
Frequently asked questions
Is Puerto Rico part of the United States?
Yes. Puerto Rico is a U.S. territory, so orders to the U.S. mainland ship domestically — the same as shipping between states.
Will I pay customs or import duties?
No. There are no customs, duties or import fees on orders shipped from Puerto Rico to the U.S. mainland.
How long does delivery take?
Orders are processed in 1–3 business days. Parcels by USPS usually arrive in 1–4 business days; heavy items take 1–3 business days by air freight or 5–15 by ocean freight.
How are ovens delivered?
By freight carrier, curbside. The driver isn't responsible for moving it inside, so plan for help or a pallet jack or lift.
Do you ship to Alaska, Hawaii or the U.S. Virgin Islands?
Contact us or request a quote — we'll confirm the options and cost for your address.
What is your return policy?
Unused items in original packaging can be returned within 30 days of delivery (approval required, return shipping paid by the customer). Ovens are final sale unless they arrive defective, damaged or wrong. Custom and special-order sales are final. See our Refund policy.
What if my order arrives damaged, defective or wrong?
Inspect your order the moment it arrives and report any damage, defect or wrong item to the carrier before you sign the delivery receipt. Claims not reported to the carrier at delivery can't be accepted. For USPS parcels delivered without a signature, or defects that can't be seen at delivery or pickup, contact us within 48 hours. In all cases, email info@firewoodoven.com within 48 hours with photos of the packaging and the item.
Can I pick up my order?
Yes — order online and pick up at our warehouse: KM 16.1 Carr. #2, Candelaria, Toa Baja, PR 00949. Please inspect your order before you leave the warehouse and report any damage, defect or wrong item to our staff at pickup.
Questions? Call (787) 603-1526 (Mon–Sat, 8:00 AM – 5:00 PM) or email info@firewoodoven.com.