Frequently asked questions

Many professional ovens are priced by quote because the final price depends on the configuration, freight and delivery. Click Request a Quote on the product page — or use our Request a Quote page — and we'll reply with the price, lead time and freight. For MAM ovens, build yours option by option on the product page and request a quote for that exact build.

Yes. Qualifying products offer layaway: reserve the item with a down payment and pay the balance in monthly installments. If you cancel, the down payment is non-refundable and installments paid are refunded minus a 15% processing fee. Look for the “Layaway — Pay over time” button on the product page. Financing options are also shown on eligible product pages and at checkout.

Preorder items aren't in stock yet but have an expected ship date. Reserve yours with a deposit today and pay the balance plus shipping and tax when it's ready to ship. You can cancel before it ships for a refund minus a 15% processing fee.

Yes. Choose pickup at checkout and collect your order at our warehouse: KM 16.1 Carr. #2, Candelaria, Toa Baja, PR 00949. Pickup orders are usually ready within 24 hours.

We ship to the United States, Puerto Rico and the Caribbean. For other international destinations or oversized items, send us a Shipping Quote Request so we can confirm carrier options and cost before you order. Customs, duties and import taxes are the buyer's responsibility.

Orders are processed within 1–3 business days. After that, small parcels by USPS usually arrive in 1–4 business days; heavy items ship by DHL or UPS — air freight 1–3 business days or ocean freight 5–15 business days. These are estimates and don't include customs for international destinations. See our shipping policy for details.

In Puerto Rico we offer flat-rate Delivery & Basic Installation: we deliver the oven and place it in the agreed spot (gas, electrical, venting and construction work are not included). On the U.S. mainland ovens ship by freight with curbside delivery — please plan for equipment or help to unload, and contact us before ordering if you need lift-gate or inside delivery.

You can request a return within 30 days of receiving your item. It must be unused and in its original packaging. A 20% restocking fee applies to change-of-mind returns, and return shipping is paid by the customer. Ovens, special-order and custom items, sale items and gift cards can't be returned unless they arrive defective, damaged or wrong. Email info@firewoodoven.com to start a return — items sent back without an approved request can't be accepted. See our refund policy.

Please inspect your shipment when it arrives. If something is damaged or missing, contact us within 48 hours at info@firewoodoven.com with photos of the packaging and the item so we can file a claim and make it right.

Fill out our Technical Support form with your brand, model and a description of the issue (photos and videos help). Our team will be in touch within one business day.

Yes! We bring the oven and make fresh wood-fired pizza for your guests. Tell us about your event on our Pizza Events page and we'll send you a personalized quote.