Support

About your equipment

Tell us what we’re looking at so we can route you to the right specialist.

Brand*

Model*

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Serial number

Optional. Needed for warranty claims — usually on a metal plate near the back or underneath.

Purchase date

This helps us check warranty status. Leave it blank if you didn’t buy from FWO — we can still help, usually as a paid repair.

Invoice / Order number

Check your order confirmation email or invoice for the number. Leave blank if you didn’t purchase from FWO.

So we can get back to you.

Full name*

Email*

Phone

City & state / country

For service-location planning. Full address not needed yet.

Describe the issue with as much detail as you can. Photos and videos make a big difference — we’ll ask for those in our reply.

Issue description*

How urgent is this?

Standard — whenever you can

Urgent — production stopped

Photos & videos (optional)

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Drag & drop photos or videos here, or click to browse

Up to 5 files, 100 MB each. JPG, PNG, HEIC, MP4, MOV.

You’ll receive a confirmation email with your ticket number. Reply to that email with any photos or videos.

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Check your inbox for a confirmation email with your ticket number. We’ll be in touch within one business day.

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Reply to that confirmation email with any photos or videos of the issue — it speeds up the diagnosis.